Shipping policy
SHIPPING & DELIVERY
Shipping costs are the customer's responsibility with exceptions only for damaged and/or defective items, shipping errors, and select free shipping items. Deliveries to remote locations or properties that do not have adequate entry access for delivery companies may incur additional charges. Please note, Get RX'd cannot be responsible for delays due to weather, power outages, or other acts of nature beyond our control. Please see the Returns section below for information on our return policy.
An order confirmation e-mail will be sent to the provided email address after you place an order online. Once an order is placed, we estimate a maximum of 6 business days for orders to be packed and shipped from the Get RX'd headquarters in Houston, Texas, USA. Once an order is shipped, tracking will be emailed within (1) business day. Please review the below information pertaining to the shipment method you selected.
Free Shipping
We offer free shipping on select products in the continental US 48 states. Certain locations require additional handling and may not qualify for free shipping. We reserve the right to modify or cancel an order in the event that it does not meet free shipping qualifications.
When combining free shipping and non-free shipping items, the shipping cost is calculated based only on the non-free shipping items. Combining orders and changes to the delivery address may affect your order's eligibility for the free shipping promotion. Requests for expedited shipping or guaranteed delivery shipments will incur additional fees and may affect your order's eligibility for the free shipping promotion. We reserve the right to choose the safest and most cost-efficient shipping method to ship all orders that include free shipping items.
Select free shipping items are eligible for a 10% discount for in-store pickups.
Shipping Methods
| Freight Truck Shipments |
The carrier will call you roughly (1) day in advance to schedule a delivery appointment window. You must be present for the delivery window you set with the driver to avoid additional storage and/or re-delivery fees from the carrier. Delivery via freight truck is curbside only. The driver is not required to assist in unloading your shipment. Please be prepared to have additional hands on deck to assist you with your delivery. Certain items such as barbells, racks, and pull-up rigs may not have liftgate capabilities, meaning they will not be lowered from the bed of the truck to the ground upon delivery. For these deliveries, please be prepared to unload by hand with a couple of friends. You are responsible for taking the delivery inside your home or building. If you have any questions about your delivery, please contact us for more info or to make changes if necessary. |
| Ground Service Shipments |
The packages will be left at the door of your ship to address. It is best to be present when the packages are delivered. If you are not able to be present, you can call FedEx Customer Service and request that they hold it at their location for you to pick up. Free Shipping items may be shipped via Freight Truck, instead of Ground based on weight. |
| Store Pickup |
In-store pickup is available by appointment. When placing an online order, select the Store Pick Up option at checkout. A link to schedule a pickup appointment will be in your order confirmation email. |
International Orders and Orders Outside of the Continental USA
International Shipping: "Free Shipping" promotions are not valid on orders outside of the continental USA. International orders may require additional shipping costs and requirements. International customers are responsible for any and all shipping expenses and customs fees that may be associated with the order.
International Returns, Replacements, and Warranty: International customers are responsible for any and all shipping expenses to and from the Get RX'd warehouse in the event of a return, replacement, or warranty request. In the rare event that an item is missing from your order, a replacement is required, or a warranty issue arises, GetRX'd is under no obligation to send a new item separately and shipping expenses would be the responsibility of the purchaser.